ellihome

Privacy

1. Introduction and General Terms

Elli (Assisted Living Technology) Ltd trading under the name of ellihome is committed to protecting personal information when using this website. This privacy policy relates to our use of any personal information provided to us through this website. In order to provide you with the full range of services or products, we are sometimes required to collect information about you. This privacy policy explains the following:

As set out above ellihome is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information in line with the legislation of the European Union’s General Data Protection Regulation (GDPR), the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

2. What information will ellihome collect about me or my clients?

Ellihome will only collect and use information where there is a legitimate business reason and we are legally entitled to do so.

When you register with ellihome to receive information of services or goods, we may ask for personal information about you or if you are registering on behalf of clients, about them. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth. Different products or services we sell, may require different types of personal information, and in some circumstances, this may involve us holding sensitive personal data such as health and disability data. We will not ask you for information such as this unless this is necessary.

Cookies are used to store login information and order information. If you do not wish to use cookies you should disable them in your web browser.

ellihome collects IP addresses from visitors of the website. This is purely for identification of location of users and for use in analysis of data trends, such as how long users spend on a particular part of the website.

3. How will ellihome use the information collected about you?

ellihome will use the information collected for a number of purposes including the following:

By signing up to us you have “opted in”. If you do not wish us to do so please advise us. All of our marketing communication use the option to unsubscribe where you will automatically be removed from all mailing lists.

4. When will ellihome contact me?

We may contact you for the following purposes:

Please note, at ellihome we do not consider a simple purchase as grounds for “opting in” – to be added to our mailing list you must actively consent by signing up to our mailing list at the bottom of our website.

5. Will ellihome share my personal information with anyone else?

We will keep your personal information confidential except where its disclosure is required or permitted by law (for example to government bodies or law enforcement agencies).

6. How long will ellihome keep my personal information?

We will hold your personal information on our system for as long as is necessary for the relevant service or as long as is relevant in any contract between ourselves and you.

If you wish to have your details removed from our database, we will comply with your request eg to remove you from our electronic marketing database, but may need to keep your details for other purposes, depending on the reason why you provided us with that information. Eg should we need to recall a product you have purchased for example.

7. Can I find out what personal information ellihome holds about me?

Under the Data Protection Act an individual has the right to request a copy of the personal information that ellihome holds about them and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address such requests to our Data Protection/Freedom of Information Officer, ellihome, Eastfield House, Bamff Road, Alyth PH11 8DR.
If you have any comments about this privacy policy please contact the General Manager, ellihome, Eastfield House, Bamff Road, Alyth PH11 8DR or telephone 07914 375226.